Shipping Policy

Accurate Addresses and Delays

For transparency, touchlandist records that customers must submit a complete and accurate delivery address; at the same time, delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address.

From Order Review to Delivery

In administering this policy, touchlandist confirms that normal order processing takes 1-2 business days; the expected transportation period is 4-6 business days once the parcel ships; at the same time, business-day estimates exclude weekends and applicable United States public holidays.

U.S.-Only Delivery

touchlandist applies the following customer standard: the current shipping area covers United States destinations only; all United States orders receive free standard shipping.

Shipping and Cancellation

touchlandist applies the following customer standard: an unshipped order may be cancelled by contacting support@touchlandist.shop or 512-468-8060 promptly; a dispatched order can no longer be cancelled and is handled under the Refund Policy.

Help With Shipping Problems

For practical purposes when ordering from touchlandist, the merchant provides paid return shipping whenever return authorization is issued for those circumstances; for completeness, lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@touchlandist.shop or 512-468-8060.

Shipment Tracking

Customers dealing with touchlandist should understand that customers receive a tracking number once the order has shipped; the first carrier scan may take time to appear.

Responsible Store Information

To state the position of touchlandist precisely, customer correspondence may be sent to support@touchlandist.shop; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1801 N Greenville Ave, Kuna, Idaho, 83634, United States; as a related safeguard, the responsible brand and store name is touchlandist; at the same time, telephone support is available through 512-468-8060.