Refund Policy

No Return Processing Charge

Under this policy at touchlandist, customers are not charged a restocking or return-processing fee for an approved request.

Merchant-Paid Return Costs

Customers dealing with touchlandist should understand that approved no-reason returns and exchanges have merchant-paid return shipping; as a related safeguard, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Return Authorization Steps

The customer-facing practice followed by touchlandist is that approved requests receive a prepaid return label or another no-cost return method; for completeness, shipment back to the merchant must wait for return instructions; for completeness, the request must begin through support@touchlandist.shop or 512-468-8060.

Default Return Destination

The customer-facing practice followed by touchlandist is that the standard authorized-return location is 1801 N Greenville Ave, Kuna, Idaho, 83634, United States; where relevant, the return authorization controls if it names a different merchant-managed location.

Inspection and Refund Timing

In administering this policy, touchlandist confirms that a bank or card issuer may need additional time to post the credit; for completeness, an approved refund goes back to the original payment method in 5-10 business days; where relevant, an authorized return is reviewed after receipt.

Before and After Dispatch

For transparency, touchlandist records that a shipped order moves to the rules stated in the Refund Policy; at the same time, cancellation requests are accepted while the order remains unshipped.

Non-Returnable Categories

The documented approach of touchlandist is as follows: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Your 30-Day Choice

To state the position of touchlandist precisely, the same 30-day window is available for exchanges; for completeness, the voluntary return window remains open for 30 days following receipt.

Responsible Store Information

Under this policy at touchlandist, the responsible brand and store name is touchlandist; additionally, the physical business address and default return address is 1801 N Greenville Ave, Kuna, Idaho, 83634, United States; as a related safeguard, the store telephone number is 512-468-8060; as a related safeguard, customer correspondence may be sent to support@touchlandist.shop.

No Restocking Fee

We do not charge a restocking fee for an approved return or exchange.